Wayfinding for Fracture Clinic visitors

Client: The Auckland District Health Board | July  - October 2016

Work completed: UX and UI Design, Design Thinking, Design and User Research, Web Design and Development

In collaboration with the Auckland District Health Board, I created a digital solution to improve wayfinding for visitors at the Fracture clinic of Starship Children's Hospital, focusing on the journey from the Outpatients Department to the Children’s X-Ray Department. This project explored how wayfinding could be improved without adding anything new to the physical space of the hospital and the designed outcome of this project is an interactive online wayfinding guide.

Background: There is variation of volume and complexity of cases, of patients and families presenting to the Fracture Clinics at the Starship Children’s Hospital. The Auckland District Health Board (ADHB) has identified problems with wayfinding at the Fracture Clinics as one of the cases, resulting in a less than optimal visitor experience and increased stress levels among visitors.

How can Starship Hospital fracture clinic visitors be provided with visual support for wayfinding through a digital solution?

Solution (online wayfinding guide) | Documentation (process)